Privacy Policy
Last Updated: September 17, 2026
BTCA (“we”, “us”, “our”, or “BTCA”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how the BTCA mobile application (“App”) collects, uses, stores, protects, and handles information provided by users.
By using the BTCA App, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you create an account, complete your profile, or use our services, we may collect information such as:
Personal Information
– Full name
– Email address
– Phone/mobile number
– Date of birth
– Age
– Gender
– Marital status
– City and state
– Occupation
Profile and Service Information
Depending on the information you choose to provide, we may collect:
– Professional or personal profile information
– Information regarding your concerns or requirements
– Information about how long you have experienced an issue
– Information about steps or methods you have previously tried
– Preferred mode of communication
– Preferred time to be contacted
– Communication preferences
– How you heard about BTCA
– Referral information
– Other information voluntarily submitted through the App
Appointment Information
When you request or manage an appointment through the App, we may collect:
– Appointment date and time
– Appointment-related preferences
– Communication or consultation preferences
– Information necessary to manage and provide the requested service
We only request information that is reasonably necessary to provide and improve the services offered through BTCA.
2. How We Use Your Information
We may use the information we collect to:
– Create and manage your BTCA account
– Create and maintain your user profile
– Process and manage appointments
– Contact you regarding your account or appointments
– Provide requested services
– Respond to your questions and requests
– Communicate important service-related information
– Maintain and improve the functionality and security of the App
– Prevent misuse, fraud, unauthorized access, or other security issues
– Comply with applicable legal and regulatory requirements
We do not use your personal information for purposes that are incompatible with those described in this Privacy Policy without providing appropriate notice where required.
3. Information Sharing
BTCA does not sell or rent your personal information to third parties.
We may disclose information when reasonably necessary:
– To service providers who help us operate the App or provide services on our behalf
– To process or manage appointments and communications
– To comply with applicable laws, regulations, legal processes, or lawful requests
– To protect the rights, safety, security, and property of BTCA, our users, or others
– With your consent or at your direction
Any service providers handling information on our behalf are expected to process information only for legitimate purposes and to maintain appropriate safeguards.
4. Communication and WhatsApp
If you choose WhatsApp or another communication method as your preferred contact method, we may use the contact information you provide to communicate with you regarding your requests, appointments, or services.
Your choice to provide permission for WhatsApp communication is voluntary. You may change your communication preference where such functionality is available.
WhatsApp is operated by Meta Platforms, Inc. Its handling of information is governed by its own privacy policies and terms.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
Where appropriate, information transmitted between the App and our servers may be protected using encryption and secure communication protocols.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
– Provide our services
– Maintain your account
– Manage appointments
– Fulfill the purposes described in this Privacy Policy
– Comply with applicable legal, regulatory, accounting, or security requirements
– Resolve disputes and enforce applicable agreements
When information is no longer required for these purposes, we will take reasonable steps to delete or securely dispose of it, subject to any legal or legitimate retention requirements.
7. Account and Data Deletion
You may request deletion of your BTCA account and associated personal information.
To request account or data deletion, contact us at:
Email: info@btca.in
Please include the email address associated with your BTCA account and clearly state that you are requesting account deletion.
Where applicable, users may also initiate account deletion through the account/settings section of the BTCA App.
Upon receiving a valid deletion request, we will take reasonable steps to delete the account and associated personal information, subject to information that we may be required or permitted to retain for legitimate legal, security, fraud-prevention, or regulatory purposes.
Any information retained for such purposes will be handled in accordance with applicable requirements.
8. Children’s Privacy
BTCA is not intended for children under the age of 13 unless otherwise expressly stated.
We do not knowingly collect personal information from children under 13 without appropriate authorization where required by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us at info@btca.in.
9. Third-Party Services
The BTCA App may use third-party services or infrastructure providers that assist with hosting, communications, analytics, security, or other technical functions.
Such providers may process information only as necessary to provide their services to us or as otherwise permitted by applicable law.
Third-party services may have their own privacy policies governing their handling of information.
10. Cookies and Similar Technologies
The BTCA App itself may not use traditional browser cookies.
However, websites or third-party services connected to BTCA may use cookies, local storage, or similar technologies for functionality, security, analytics, or other legitimate purposes.
Where applicable, users may control cookies through their browser settings.
11. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, which may include:
– Requesting access to personal information we hold about you
– Requesting correction of inaccurate information
– Requesting deletion of your personal information
– Requesting information about how your data is used
– Withdrawing consent where processing is based on consent
– Requesting information regarding data handling or sharing
To exercise applicable rights, contact us at info@btca.in.
We may need to verify your identity before processing certain requests.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
You are encouraged to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:
BTCA
Email: info@btca.in
Website: https://btca.in/
By using the BTCA App, you acknowledge that you have read and understood this Privacy Policy.